SHIPPING & RETURNS

SHIPPING POLICY

Thank you for visiting and shopping at DAIJOUR.

Following are the terms and conditions that constitute our Shipping Policy:

Domestic Shipping Policy

Shipment processing time:

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method: Standard

Estimated delivery time: 7-10 business days

Shipping Cost: 35 NIS

Shipping Method: Overnight*

Estimated delivery time: 1-2 business days

Shipment Cost: 50 NIS

* Overnight delivery is only available for orders with delivery addresses within Israel.

* Delivery delays can occasionally occur.

* We do not support shipment to P.O. boxes.

 

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

Most of the products that we carry are available for international shipping. (For the full list of eligible countries press here).

Orders are considered international when a shipment is sent to an address outside Israel.

For countries that qualify for website orders, international shipping costs are calculated by our website system. It is common that specific country logistics require that we contact you to confirm your shipping arrangements, and final costs may differ.

For all international shipments, DAIJOUR uses DHL Worldwide international services. Due to the daily fluctuation in exchange rates, prices may often change.

Shipping costs do not include duty, tax, or brokerage fees.

International orders are shipped only when all ordered items are in-stock to eliminate a second shipping charge.

DAIJOUR is not responsible for customs, duties, taxes, broker fees. All such charges are the responsibility of the receiver.

RETURN & EXCHANGE POLICY

With our simple returns process, you can shop online worry-free.

Domestic Shipping Policy 

If something doesn’t work out, you can send most items back within 2 days of delivery.

We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

Defective Product and Returns Due to Our Error:

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

* Sending you replacement parts or accessories

* Replacing the product or

* Issue a refund**

* And we’ll also cover the cost of any return shipping

If the product is not defective, return shipping fees will apply.

International Shipping Policy

International orders are non-refundable and all sales are final. By placing an order on our website all international customers agree to these terms.